Infrastructure failures account for approximately 40 percent of all claims filed with ACWA/Joint Powers Insurance Authority (ACWA/JPIA). At approximately $3-4 million per year, it accounts for 57 percent of all claims paid out. To address these losses, the ACWA/JPIA has selected water professionals from their members, representing all aspects of the water industry and regions of California, to participate in a Best Practices Focus Group. The Best Practices Focus Group was developed to assist the ACWA/JPIA with understanding successful methods used by the water industry, to reduce third party claims, reduce losses, and improve system integrity and customer service.

The Best Practices Focus Group was divided into three subgroups. Click on any following subgroup titles to see a description of the associated documents or click on     to expand the list of the associated documents.

These subgroups developed Standard Operating Guidelines (SOG), to assist current and future member agencies in the development of comprehensive and organizational standard operating procedures. These procedures will assist with asset identification, record keeping, and the development of preventive maintenance programs, to reduce third party claims risk and improve customer service.

If members wish to add or make changes to anything listed on the Best Practices web pages, please contact Terry Lofing, Risk Management Department, at tlofing@acwajpia.com or (800) 231-5742, extension 3126.