Do we pay for medical treatment during the delay process?
Yes, up to $10,000 subject to utilization review until [...]
Why do I have to use my sick time when I attend medical appointments?
TD benefits are paid when your treating physician indicates [...]
Does workers’ compensation pay for time off to attend appointments?
No. Workers’ compensation only covers time off when a [...]
If we have an injured employee working modified duty and they are complaining the modified work is increasing their symptoms, what should we do?
They need to get back into their doctor’s office [...]
We had an injured employee bring in a bill from his workers’ comp doctor advising him that he owes the difference of what workers’ comp paid and what was billed. What should I tell this employee?
Tell the employee to call the JPIA, providers are [...]
How are prescriptions paid?
Medications for work injuries should be billed through MyMatrixx. [...]
What if the doctor releases an injured worker back to modified duty full time but we only have part-time modified duty, should we still bring them back?
Yes, even if you only have two hours of [...]
We have an injured employee who has been released back to modified duty which we can provide but the employee has declined the work. Can they refuse to work modified duty?
Yes, they can, but we will not pay temporary [...]
What if the validity of the claim is questionable?
If you have a questionable claim, you need to [...]
What should I send with the injured employee when I send them to our Occupational Injury Clinic?
They should bring the medical referral card and the [...]