What is Utilization Review (UR)?
UR reviews treatment requests by the treating physician determines [...]
Do we pay for medical treatment during the delay process?
Yes, up to $10,000 subject to utilization review until [...]
Why do I have to use my sick time when I attend medical appointments?
TD benefits are paid when your treating physician indicates [...]
Does workers’ compensation pay for time off to attend appointments?
No. Workers’ compensation only covers time off when a [...]
If we have an injured employee working modified duty and they are complaining the modified work is increasing their symptoms, what should we do?
They need to get back into their doctor’s office [...]
We had an injured employee bring in a bill from his workers’ comp doctor advising him that he owes the difference of what workers’ comp paid and what was billed. What should I tell this employee?
Tell the employee to call the JPIA, providers are [...]
How are prescriptions paid?
Medications for work injuries should be billed through MyMatrixx. [...]